The equipment maintenance allows you to keep your equipment functioning smoothly, upgraded with the latest firmware and being taken care of by the professional engineers from NETe2 Asia.
Our team of service engineers are highly experienced in audio visual and video conferencing and certified by renowned equipment manufacturer to perform wide range of services.
You will get prompt support through our electronics support ticket system, Telephone hotline, Video Conferencing Helpdesk, remote diagnostics and on-site support service. Our maintenance store is well stocked up with wide range of Video Conferencing, Audio, Video, Network, Computer, Servers equipment.
Accreditation
We are the only few companies in the world accredited with: CISCO TelePresence Video Master Authorized Technology Provider (ATP), TANDBERG Accredited Service Provider (TANDBERG ASP) and InfoComm International GOLD Certified Audio Visual Service Provider (GOLD CAVSP).
Online Support Ticket System
In order to streamline support requests and provide our customers with better service, we have developed an online support ticket system. Each support request assigned a unique ticket number which our customer can use to track the progress and responses online.
Maintenance Contract
We offer Premium, Standard, Basic and customized maintenance contracts. Contact our friendly customer service officer for a maintenance contract package that meets your requirements.
With the above maintenance contract packages, you can choose the service level agreement (SLA) that meet your operation needs and budget:
• 2 Hours on site response
• Preventive maintenance
• Equipment firmware/software upgrade
• Advance Loan equipment
• Unlimited Telephone and Video Conferencing Helpdesk
• Video Conferencing Test facility
• On site standby during important events
• Video Conferencing Bridging Facility
• Video Bandwidth on demand service
• Video Conferencing Firewall Traversal managed services
• 24x7 Fault Report
• Online Support Ticket System
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