Customers' Testimonials

“BHP Billiton Singapore now has a highly sophisticated and integrated audio visual and video conferencing solution. Our ability to communicate and collaborate covers the breadth of our business requirements. The seamless integration between technologies and the ability to expand these further, will ensure this service always remains highly effective for our people. NETe2Asia provided a committed and valuable contribution to the success of our project"

~ Matthew Clugston (BHP Billiton) ~


"NETe2 Asia's staff are extremely pleasant to work with, very understanding towards our needs, attentive to detail and exceptionally dedicated to customer service. We even receive praise and many favorable reports from our staff who used our video and teleconferencing facilities in the conference room since it's completion. We will not hesitate to recommend their company to anyone for their services!"

~ National University of Singapore ~


We are really glad to have NETe2 Asia Pte Ltd as our vendor for our video conference service. Owing to global resource planning from our head office in London, we would have continued using your services with us locally. Thank you for the prompt services and we certainly look forward to work with you again in the near future.

~ Thomson Reuters ~


"I like to praise your staff Ms Teh Hui Chen had does a great job from helping us coordinating for our Video Conference event. She is always very prompt to our question and fast response. During the day of the event, she is helpful and patience on guiding us. These really help us go down straight to our video conference at ease. I like to thanks for her great support and passion she has on her job. "

~ Anthony Han SL (Ponie Private Limited) ~


With video conferencing we can truly work across boundaries, collaborating regularly and interactively on projects. It's a huge increase for productivity and we wish we had done it sooner. Video conferencing has also improved staff's work-life balance and substantially reduced our travel costs. Having the managed service provided by NETe2 Asia means that our IT staff are free to focus on more value-adding activities.

It's a great experience working with NETe2 Asia and we are very satisfied with the support provided by the engineer and service support. Ms. Hui Chen as the contact person for our service support, she provides a very personalize support, very understanding of customer's needs.

~ The Fullerton Hotel Singapore ~

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Our Customers

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Bridging

Video Bridging Services

NETe2 Asia video bridging services enables multiple sites anywhere in the world to be connected into one video conference meeting. Our state-of-the-art video bridge and experienced professional customer service officer ensures leading edge video bridging technology works for you – so you can focus on your meeting.

• Group (sometimes called room) videoconferencing endpoints. These high-quality systems are designed to be used in shared environments such as meeting rooms, boardrooms, and auditoriums.

• Desktop or personal videoconferencing systems. With cameras and microphones designed for personal or single-person use, this product segment includes videophones, executive systems, and PC-based solutions optimized for the office and cubicle work environment.

• Video infrastructure: Includes multipoint control units (MCUs), also known as bridges, that enable more than two participants to be in a single videoconference; gateways that connect users on different networks (typically IP and ISDN as well as PSTN), gatekeepers that provide sophisticated user and bandwidth management functions as well as directory services; and NAT-firewall traversal solutions that enable audio and video calls to connect across different networks and user domains. Many of these infrastructure products are available to end users on a pay-as-you-go basis by conferencing service providers.

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Rental & Events Support

1. Public Video Conferencing Room

NETe2 Asia offers public video conferencing rooms for hire at the most competitive prices and superior customer services with over 12 years experience.

2. High Definition Video Conferencing Facility

Our public video conference room is equipped with the latest High Definition Video Conferencing System that supports Video, Audio and Data presentations.

3. Multi-party Conference

Customers can connect to multiple countries at the same time for a multi-party conference with our state-of-the-art High Definition Conferencing Bridge and can also request for the conference to be recorded in Digital or DVD format as well.

4. Confidence

You can be assured of the success of your meeting knowing that our customer service engineer will be on-hand supporting you before and throughout the video conferencing session.

Prior to your meeting, we will ensure all sites are tested beforehand and registered with our Video Management system.

Prior to the commencement of your video meeting, we will ensure all sites are ready to connect and your meeting can begin on time.

5. Firewall Traversal Service

Many video conferencing sessions fail due to network firewall blocking the video conferencing traffic. NETe2 Asia is the only company in Singapore and this region that offers Video Conferencing Firewall Traversal service that works with your corporate network firewall to allow secured video conferencing sessions to be conducted. We will take care of all the technical challenges – so you can focus on your meeting.

6. Video Streaming Service

NETe2 Asia operates with state-of-the-art video streaming services. Our video streaming service allows Video, Audio and Data Presentation Streaming LIVE over internet and at the same time recorded for Video On Demand (VOD) Playback.

We offer the most cost effective video streaming solutions to our customers with very reliable and hassle-free quick set-up of equipment at customer premises or hotel function rooms.

7. IP Bandwidth On-Demand Service

International Internet Bandwidth is expansive. Customers who have adequate local bandwidth but require bigger international Internet Bandwidth for their video conferencing can make use of our IP Bandwidth On-Demand services. We are able to offer this service based on our investment in state-of-the-art video bridge and international Internet Bandwidth.

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Maintenance & Facilities Management

Protect your technology investment. Extend the lifetime of your equipment.
The equipment maintenance allows you to keep your equipment functioning smoothly, upgraded with the latest firmware and being taken care of by the professional engineers from NETe2 Asia.

Our team of service engineers are highly experienced in audio visual and video conferencing and certified by renowned equipment manufacturer to perform wide range of services.

You will get prompt support through our electronics support ticket system, Telephone hotline, Video Conferencing Helpdesk, remote diagnostics and on-site support service. Our maintenance store is well stocked up with wide range of Video Conferencing, Audio, Video, Network, Computer, Servers equipment.

Accreditation

We are the only few companies in the world accredited with: CISCO TelePresence Video Master Authorized Technology Provider (ATP), TANDBERG Accredited Service Provider (TANDBERG ASP) and InfoComm International GOLD Certified Audio Visual Service Provider (GOLD CAVSP).

Online Support Ticket System

In order to streamline support requests and provide our customers with better service, we have developed an online support ticket system. Each support request assigned a unique ticket number which our customer can use to track the progress and responses online.

Maintenance Contract

We offer Premium, Standard, Basic and customized maintenance contracts. Contact our friendly customer service officer for a maintenance contract package that meets your requirements.

With the above maintenance contract packages, you can choose the service level agreement (SLA) that meet your operation needs and budget:

• 2 Hours on site response
• Preventive maintenance
• Equipment firmware/software upgrade
• Advance Loan equipment
• Unlimited Telephone and Video Conferencing Helpdesk
• Video Conferencing Test facility
• On site standby during important events
• Video Conferencing Bridging Facility
• Video Bandwidth on demand service
• Video Conferencing Firewall Traversal managed services
• 24x7 Fault Report
• Online Support Ticket System

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Design, Solution & Management

At NETe2 Asia, we understand that in today’s fast moving business environment, organizations need to stay focused and swift in their decision-making process to stay ahead of the competition. Video conference technology has the capability to deliver time critical virtual meetings with the clarity and comfort of a face to face. Working closely with architects, designers, facilities managers and both IT and construction professionals, NETe2 Asia design, build and install world-class Video Conferencing audiovisual, Multimedia environments for all forms of presentation, communication and collaboration.

Consultation

NETe2 Asia takes the time to understand the needs of both the users and the organization. We work with you to grasp the key requirements of the meeting space and the role that the audio visual and video conferencing technology needs to play.

Design

Our experienced engineers create a solution that integrates leading edge audio visual, conferencing and information technologies. Our expertise in room design ensures the successful integration of voice, video and data presentation technologies. Design reviews will be conducted with the customer to focus on producing user friendly, reliable, high performance, future proof solution that meet customer’s budget and schedule.

Project Management

NETe2 Asia provides project management to ensure the sites are well supervised, equipment deliveries are on schedule, installation and testing commissioning are according to design specifications. Our project manager will be the main point of contact to work closely with your architects, consultants, M&E contractors and interior designer to ensure project execution is smooth and with highest quality standard.

Cabling and Installation

Our technical team will ensure cable routing, laying, termination and labeling conform to industry best practices. Equipment and cable are neatly installed in equipment rack and with clear labeling.

System Configuration, Programming, Testing and Commissioning

To maximize performance, each equipment is carefully configured, thoroughly tested in our office staging area before delivery to site. Total system integration, programming, testing and commissioning is done by our experience engineers based stringent test plan to achieve highest possible total system performance and reliability.

Training

Depending on the complexity of the project and customer’s needs, up to 3 levels of training can be specially tailored for the customer:

1) User: Equip users with the knowledge and hands on experience in using the system. The training can be 20 minutes to 30 minutes depending on the complexity of the system.
2) User Technical Support : Equip customer user technical support officers with the knowledge and hands on experience in preparing the facility, standby and basic troubleshooting skills. The training can be 20 minutes to 30 minutes depending on the complexity of the system.
3) Administrator: Equip system administrator with basic configuration, troubleshooting skills and fault escalation procedure. The training can be 30 minutes to 40 minutes depending on the complexity of the system.

Maintenance Service

The equipment maintenance allows you to keep your equipment functioning smoothly, upgraded with the latest firmware and being taken care of by the professional engineers from NETe2 Asia. Our team of service engineers are highly experience in audio visual and video conferencing and certified by renowned equipment manufacturer to perform wide range of services.

You will get the prompt support you need through our electronics support ticket system, Telephone hotline, Video Conferencing Helpdesk, remote diagnostics and on-site support service. Our maintenance store is well stocked up with wide range of Video Conferencing, Audio, Video, Network, Computer, Servers equipment.

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